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7 Challenges
7 Challenges

of Working with Apple App Store & Google Play Store Reviews in 2023

of Working with Apple App Store & Google Play Store Reviews in 2023

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7 Challenges of Working with Apple App Store & Google Play Store Reviews in 2023

Content Menu
Introduction
Initiating a Dialogue in a Marketplace
1. Reply promptly
2. Look at complaints first
3. Reply a lot
4. Study every review and every reply
5. Comply with the reviews
6. Point out the obvious solutions when applicable
7. Report your progress
Taking Off the Heat
FAQ’s

Introduction

The modern digital world is full of riches for those who consume and those who produce alike. The mobile gaming market alone, for example, is forecasted to grow by around $65 billion within the next few years. The overall app market might grow by hundreds of billions of dollars in the same period, which means the ever-growing demand on the market.

Yet, to grow similarly, every developer must provide the best possible customer service along with great apps. Fortunately, that’s not overwhelmingly hard and can be primarily achieved by adequately handling the reviews in popular app stores.

Initiating a Dialogue in a Marketplace

For the significant part, there are two kinds of store reviews of interest. Namely, those are the Apple App Store and Google Play Store reviews. Depending on the mobile platform you develop your app for, you might encounter different issues on the user side and, correspondingly, different kinds of reviews. And as you launch a new app or an update for it, you’ll have to face lots of reviews.

Now, the chances that you have your app on both App Store and Google Play are probably high. So, you might even need to hire a professional writer at TrustMyPaper to handle all those reviews properly. But before you even start managing your reviews, you must first understand them.

To understand the reviews posted on different platforms, you must understand the specifics of each forum, iOS or Android, as well as of the store itself. It’s imperative to be “fluent” in both platforms to take good care of App Store reviews or do your best when working for Google reviews. Sometimes, the trouble might be not in your app but rather in the work of the platform or store.

Despite that, such issues still require a particular approach. So, let’s dig into the nature of each forum or, more particularly, its corresponding store to understand what kind of issues your users may potentially experience.

Mainly because it grows actively and prefers rather exquisite apps, it’s noteworthy to start by breaking down the App Store apps’ commonplace issues. Although Apple is known for its premium and high-end features, there are times when iOS users face several setbacks. The most common problem is getting an “Unable to connect to App Store” error. The following issues can occur when using the official App Store.

  • the program is updated,
  • installed, or downloaded indefinitely, or
  • the process is interrupted without reaching the end. 

iOS users might often be highly unsatisfied with your app only because they are unaware of common technical disruptions like those mentioned earlier. This problem usually occurs when downloading a new or updating an installed application.

In such cases, before looking for the cause of the failure and the solution to this problem, the users need to ensure that the firmware version used is not a beta version. Make sure to study such connectivity issues before starting your work on App Store reviews.

While iOS is known for some exclusive apps, the Google Play market is more extensive and software-oriented. For a developer to register an app in the Google Play market, it is enough that the application does not carry any harm or anything remotely resembling “obscene.” Therefore, its users get access to many applications that are not available to iPhone owners.

For example, they can download emulators and torrent clients. On top of that, nearly any Android smartphone provides users with an option to install not-available applications in the Play Store. Thus, you can download anything from a third-party source.

Yet, everything can’t be as perfect as it seems, and Google Play Store can sometimes be let down as well. There are problems with the Google Play Market for many users whose devices are running the Android operating system. The reasons for the incorrect operation of the program can be completely different: technical deficiencies, incorrect phone settings, or various failures when using a smartphone.

In addition, newer versions of the Android OS are built around the use of services from Google. Third-party application developers do not consider that the devices already have maps from Google, a notification system from Google, an image gallery from Google, and a security system.

As a result, many apps do not have their notification system working correctly if there are no Google Play Services. This can cause some confusion, with users complaining about the wrong apps or wrong functions. This knowledge is essential for those working at Google reviews and saves a lot of time and effort.

Now, when some of the most common issues that don’t depend on you are discussed, it’s time to get the meat of it all. Handling either the App Store or the Google Play reviews can be a busy task, yet it’s fun if you know how to approach it correctly. Here are some of the most well-regarded tips from true pros that make a fortune on the app market nearly every day.

1. Reply promptly

The user of your app might have complained about something you’re already fixing or could have probably found a critical bug. Although these cases are of different urgency, your reaction must be quick in both of them.

Users hate waiting, and this is often one of the reasons some apps don’t make it. Reply as quickly as you can; even if you need to Google an answer or search it on Stack Overflow, your users will certainly like it. They might even reconsider their negative review if you manage to resolve their issue on time.

2. Look at complaints first

In most cases, those would be bugs or potential bugs on your side. Bug detecting is excellent. And it’s even more significant when you need less effort from your QA to detect them. Fix as many bugs as possible, and you’ll certainly save some cash on testing in the future.

3. Reply a lot

Preferably, you should reply to all reviews that your users post. Regardless of whether it’s a positive or negative review, the reply should be there. It will take many workers, so you might want to address SupremeDissertations for the experts to write that many responses.

The conclusion is that you should consider responding to as many reviews as possible to avoid following a rather negative trend of the developer customer service that is out there today.

4. Study every review and every reply

It’s a rather obvious situation for the reviews. You must pay close attention to them so that you can understand whether anything goes wrong in the first place. Yet, the problem is more peculiar for the replies. It’s improbable that, as a developer, you will respond to the reviews on your own.

People who are responsible for your customer service must not just work for you to handle reviews. They must constantly learn to know how to deal with users’ reviews more quickly and efficiently. See which replies lead to more effective issue resolution and make them a part of your organizational culture.

5. Comply with the reviews

Again, it’s apparent that you have to listen to your users. Yet, another cool thing is to implement your users’ ideas. It’s killing two birds with one stone. You give your users what they want and save on business analytics and design.

6. Point out the obvious solutions when applicable

When users don’t have any particular complaints, please provide them with essential advice like rebooting the device or checking the Google Play settings. Sometimes, the solutions can be found where they are least expected.

7. Report your progress

Remember, users hate waiting. Even if it’s 15 minutes, try to solve or diagnose the issue at least on your side right after seeing the review pop up. Tell your user what you’ve done to solve their problem. It’s exemplary customer service and an effective brainstorming technique that might help solve the issue much faster.

Taking Off the Heat

It’s worth summing up all the ideas with some of the most common challenges the developers face when maintaining the app service to the most popular app stores.

Only when you make an effort to solve your users’ problems or consider their opinion can you develop your app. There’s essentially no other way because if you don’t change and grow, you cannot survive in such a massive market as the app development industry.

General FAQ’s

Are there any apparent issues users have, and should they be solved as quickly as possible?

Yes, there are lots of issues related to the platforms and their app store. And yes, they must be reacted to as soon as possible. That’s because users are not always aware of such issues. At the same time, you can solve the entire problem without even making much effort.

Are there more problems with the App Store or with Google Play?

No, the technical issues can be experienced regardless of the platform or store, so you should keep an eye on both App Store and Google Play reviews at all times with the same degree of caution.

What are the most effective solutions for nearly any issue in the industry?

One of the most valuable parts of the lesson here is to act when you see a review in the first place. Then, it would help if you worked quickly. Finally, it would help if you acted thoughtfully and reasonably.

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